This policy applies to all fashion‑men’s‑apparel orders on https://sharpdrape.com. Approved refunds will be issued via original payment channel through Stripe.
Eligible After‑Sales Conditions
You may apply for return, replacement or full/partial refund when: ‑ Goods arrive with manufacturing defects: tearing, broken stitching, severe material mismatch vs description; ‑ Wrong‑item dispatch, missing items; ‑ Goods damaged during transit (you must provide photo evidence of packaging and damaged merchandise).
Non‑Returnable & Non‑Refundable Situations
‑ Subjective personal reasons: you dislike style, incorrect sizing, you changed your mind after purchase (unless we explicitly advertise a special free‑return promotion on product page). ‑ Garments that have been worn, laundered, altered, damaged, or with original tags removed (products must remain resalable condition for returns). ‑ Parcels lost or returned because you refused delivery, modified shipping address without informing us, or failed to collect packages. ‑ Delays or disruptions brought by force‑majeure events (natural disaster, courier suspension, customs hold). ‑ Fraudulent, test‑placed or malicious orders: we may cancel such orders and reject refund applications.
Refund Processing
Once your return claim is reviewed and approved, we initiate refund through Stripe to your original payment method. Standard processing timeframe for Stripe refunds: 3‑15 business working days. Actual arrival time depends on your issuing bank; we are not liable for bank‑side delays. Original shipping fees, Stripe transaction processing fees are non‑refundable except agreed otherwise in writing. Return shipping cost for non‑quality‑issue returns will be borne by customer.